Support Portal Access

The support portal is where partner teams raise and track tickets (disputes, limit changes, operational cases).

Required Agent Information

To grant an agent access to the portal, provide the following:

Information	Detail	Required
Full legal name	As it appears on official ID or employment contract	Yes
Corporate email address	Issued by the employing organisation (e.g. `[email protected]`). Where no corporate email exists, a work email address is accepted.	Yes
Employment / contractor status	One of: Full-time Employee, Part-time Employee, Contractor, Consultant	Yes
Job title	Official title per HR records or contract	Yes
Company contact person (approver)	Full name and email of the internal approver authorising portal access	Yes

You need the portal link provided by Wirex and access to the email address associated with your account.

Step	Action
1	Open the portal URL shared by Wirex.
2	On the landing page, click Login here.
3	Authenticate via OneLogin — enter your credentials and click Continue.
4	Enter the confirmation code sent to your registered email.
5	First login only: you may be briefly redirected to the Freshdesk dashboard. This is expected — close or ignore that page.
6	Navigate back to the portal URL. You are now logged in.

The Freshdesk redirect only occurs on the first login. Subsequent logins go directly to the portal.

To request access for a colleague, open the portal, click Request portal access, and submit the five fields listed in Required Agent Information.

Access is granted as soon as possible.

Requests for non-work email addresses are not processed.